Who runs carlapearls.co.uk?

Carla Pearls is a London based online pearl jewellery specialty shop owned by Carla Jewellery UK Ltd., registered in England, United Kingdom. We are dedicated to offer our customers high quality freshwater pearl jewellery with exquisite design for different occasions at competitive prices. We pride ourselfves in delivering the best products to our customers with the best customer service.

How to order on your website?

- Goods are easy to order, just by adding them to the basket as you go along, as soon as you wish to complete the order just click "check out" the follow the instructions.- All card transactions are processed by PayPoint, which is a leading credit/debit card processing company. Besides working with thousands of online shops, PayPoint also provides services for most of the high street shops in UK and Ireland.

Please note that for the privacy and security of our customers, we do not store any payment details, even for registered customers. All orders are handled in an secure, encrypted environment.

- You can also choose to use PayPal if you like. The invoice is generated for you through our corporate PayPal account and you only need to login in to your account on the checkout page upon choosing 'PayPal' and click "pay". It is very straightforward.

- All transactions are confirmed by e-mail so that you know that we have received your order.

- All orders are dispatched on the same or next working day; and if the order is placed on an item that is temporarily out of stock, the item is usually dispatched between 10 - 15 working days. We will first notify you by email or phone of an approximate delivery date within 24 hours; then another email notification will be sent to you when the item is on its way.

Can I order from abroad?

We welcome any orders from abroad. Currently, we charge a fixed oversea delivery fee of £10.00 to any countries outside the UK for orders below £80. For orders over £80 the international delivery is free of charge unless you specify express delivery, which will cost an extra £20. You can select these options during the checkout process.

Can I place an order on an item that says 'Out of Stock' ?

When a product is marked 'out of stock', you can submit your email on that product page in 'Email me when this item comes back to stock' at the bottom of the product details page. An email will be sent to you when the item is back in stock and you can then place your order whenever you want.

How will my Carla Pearls item arrive?

All purchases from Carla Pearls are dispatched in high quality black velvet gift boxes that. If you purchase a gift, you can order the item to be dispatched directly to the recipient address, simply by choosing the 'I want my order to be delivered to an different address' option as you check out.

Which payment methods do you accept?

We accept all major credit cards. We also accept Electron, Solo, Switch and Visa Delta debit cards. We work with one of UK's leading payment card processing companies, PayPoint, which offers the same service to thousands of high street shops and online stores. The whole payment process is safe and secure.

If you prefer to pay through PayPal you are also welcome. We have the PayPal enterprise solution fully integrated with our online store and a formal receipt will be issued to you through PayPal.

Is my credit card information save with you?

Carla Jewellery UK Ltd. ensures absolute safety of credit/debit card information of the customers. We do not store any of the credit information of our customers. Our website is programmed by the best professional web development company that has proved experience in ensuring website security and preventing online fraud. We also work with one of the UK's most trusted online payment card processing companies, PayPoint, who offers payment solution to thousands of high street shops and online stores. So please rest assured when you shop with Carla Pearls - your safety is our own safety!

How to take care of my pearl Jewellery?

For detailed information on pearl jewellery caring please refer to our care page. If you would like further suggestions or tips on any topic concerning pearls, please feel free to leave us a message on the customer service page, one of our customer advisors will get in touch with you as soon as possible.