Customer Service

For enquiries on your order or questions regarding our products, please leave a message below. Our customer service team will be in touch with you as soon as possible. We target at dealing with all enquiries within 2 hours during working days and before noon on the next working day if the message is received in the evenings, weekends or bank holidays.

Track Your Order

If you want to know whether your order is dispatched or when it will reach you, please use our track order page.

Contact Us

Have a question about your order? Simply stuck on what to choose and need our help and suggestion on finding the perfect piece of pearl jewellery for yourself or your loved one? We are here to help no matter what you need. You can reach us either by email or phone; we are committed to consistently fast responses to all inquiries, all emails are responded within 2 hours during working hours and we deal with urgent email requests during weekends as well.

Email Us: care@carlapearls.co.uk

Call Us: +44 (0)20 7419 5117 (Mon - Fri 9.00am - 5.30pm UK time)

Business Relations

We are constantly looking for distributors and sales representatives for our products. If you are interested in working with us, we will be very glad to hear from you. Please reach us on: office@carlapearls.co.uk, or simply give us a call. We look forward to hearing from you!